TROPICALASER ALBERTA – PRIVACY POLICY

Effective Date: September 5, 2025

At Tropicalaser Alberta, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Information Protection Act (PIPA) of Alberta, Canada.

1. ABOUT THIS POLICY

This Privacy Policy applies to all personal information collected by Tropicalaser Alberta, whether through our clinic, website, email communications, online bookings, or any other means.

By using our services or providing your personal information, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We collect only the personal information necessary to provide our services safely and effectively. This may include:

a. Personal Identifying Information

• Full name
• Date of birth
• Phone number
• Email address
• Mailing address

b. Health and Medical Information

• Medical history
• Skin type, conditions, and concerns
• Medications and allergies
• Prior cosmetic or medical treatments
• Photos (before/after treatment with consent)

c. Payment and Billing Information

• Credit/debit card or payment details
• Transaction records

d. Usage and Website Information

When you visit our website or use our online booking system, we may collect:

• IP address
• Browser type
• Pages visited

3. WHY WE COLLECT YOUR INFORMATION

We collect and use your personal information for the following purposes:

• To assess your suitability for treatments
• To create and maintain accurate treatment records
• To provide safe and effective cosmetic services
• To schedule, confirm, and manage your appointments
• To process payments and issue receipts
• To send appointment reminders, service updates, or promotions (only with consent)
• To comply with legal and regulatory requirements

4. CONSENT

We require your informed consent to collect, use, or disclose your personal information. This may be obtained verbally, in writing, or electronically. In some cases, your consent is implied by your actions (e.g., providing information during a consultation).

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

5. DISCLOSURE OF YOUR INFORMATION

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

• With staff and licensed professionals involved in your care
• With your consent, for referrals to other healthcare or aesthetic professionals
• With third-party service providers (e.g., payment processors, booking platforms) who are contractually obligated to protect your data
• As required by law, regulation, court order, or health authority (e.g., reporting adverse effects)

6. DATA RETENTION

We retain your personal information only as long as necessary to:

• Provide you with services
• Maintain accurate records for legal or regulatory purposes
• Comply with applicable health and privacy legislation

Records may be retained for up to 10 years following your last appointment, in accordance with professional standards and Alberta privacy laws.

7. ACCESS TO YOUR INFORMATION

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate or outdated information
• Withdraw consent for certain uses
• Request copies of your records (fees may apply)

To make a request, please contact our Privacy Officer using the details below. We will respond within 30 business days as required under PIPA.

8. COOKIES & WEBSITE TRACKING

Our website may use cookies to enhance user experience and gather anonymous data for analytics. You can modify your browser settings to refuse cookies; however, this may affect the functionality of some services.

9. THIRD-PARTY LINKS

Our website or communications may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before engaging.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our services. The most current version will always be available on our website, and the effective date will be updated accordingly.

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. CONTACT US

If you have any questions, concerns, or requests related to your privacy or this policy, please contact:

Privacy Officer
Tropicalaser Alberta
10112 80 Ave NW, Edmonton, AB T6E 6V8
Phone: (587) 6095899
Email: [email protected]
Website: https://www.tropicalaseralberta.com/

Thank you for trusting Tropicalaser Alberta with your care. We are committed to respecting and protecting your privacy at every step.